Every reply accounted for.Every exception visible.

Keep track of what suppliers have promised without searching through every email. Your AI Engineer updates the tracking sheet and drafts follow-ups for missing quantities or delivery dates, so your team can address gaps sooner.

Meet your AI Engineer Explore the workflows

BUILT FOR YOUR TEAM

Less preparation.
More expertise.

Prepare

Every reply in context

Spend less time piecing together correspondence.

Check

See what is still missing

Reduce uncertainty before a purchasing decision.

Decide

Follow up with a purpose

Spend less time chasing incomplete replies.

01 / PREPARE

Prepare the request

Organize recipients, required fields, and response deadlines around the survey or information request. Prepare messages using your team’s wording and templates. Track the same request across suppliers, with sending and follow-up actions subject to the permissions you define.

A consistent request and a tracking record for each supplier.

02 / INTERPRET

Interpret replies in any working format

Read tables in email bodies, spreadsheet attachments, images, and values inserted into older message threads. Match the reply to the correct supplier, part, and request even when the response comes from another address or includes only part of the required information.

Returned information matched to the right request and source.

03 / UPDATE

Follow up on what is missing

Distinguish a complete reply from a partial answer or a nonresponse. Prepare targeted follow-ups for the missing fields and track due dates under your communication rules. Bring conflicting values and ambiguous replies to the responsible person with the original message context.

An actionable view of pending responses, missing fields, and exceptions.

04 / RESOLVE

Keep the tracking sheet current

Write accepted response data into the agreed tracking structure and preserve its source. Keep pending and resolved items visible so your team can see what has arrived, what still needs work, and which values changed after clarification.

A current response workbook with traceable values and progress.

CONNECTED SYSTEMS

Your tools.
Connected to the work.

Start with the materials your team already uses. Coxwave configures the access, mappings, and handling rules around your environment.

01 / INPUTS

Email

Request threads, reply addresses, and message history

Request thread

Supplier reply

Follow-up email

02 / CONTEXT

Attachments & images

Tables and information returned in different formats

Returned tables & images

03 / KNOWLEDGE

Excel

The team’s response tracking workbook

Part reference
Confirmed quantity
Delivery date

04 / DELIVERABLES

Request templates

Required fields and communication standards

Supplier request template

SupplierPartQuantityDue date

HUMAN IN CONTROL

The context to decide.
The authority stays with you.

See what needs attention and the evidence behind it. Your team decides what happens next.

Example review

A reply needs clarification

Finding: The delivery date is ambiguousReply and request comparison
Source: Supplier reply → requested part
Your decision: The buyer reviews the reply and approves any follow-up required by the communication policy.

Review owner: Supplier coordination team

Communication permissions

Define which actions need approval before execution.

Value-level provenance

Keep collected information connected to the original reply.

Exceptions with context

Bring ambiguous cases to the team with the information needed to resolve them.

FAQ

Frequently asked questions

Find a starting point for your next conversation with us.

The workflow is configured around the real reply formats in your process. Coxwave uses historical examples to configure extraction, matching, and exception handling for the formats your suppliers use.